Refund policy

Returns & Refunds Policy

Due to the handmade and custom nature of our products, all sales are final. We do not accept returns, exchanges, or order cancellations once a purchase has been made.

As our press-on nails are made to order, they are exempt from the standard 14-day right to cancel under UK consumer law (Consumer Contracts Regulations 2013), which does not apply to personalised or custom-made goods.

Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at georgiascustomnails@gmail.com with your order number and clear photos of the issue. We will assess each case individually and do our best to make it right. 

If orders have been damaged during delivery, we are not liable and you will need to contact the carrier for more support on this matter. Once an order has been shipped it is out of our controle.

How to contact us

If you have any questions about your order, please get in touch before purchasing and we'll be happy to help, ways to get intouch can be found on the contact page.